Terms and Conditions of Use

1. Introduction and Acceptance of Terms

1.1. These Terms and Conditions govern access to and use of the Load Link Freight website, mobile application and associated services (collectively, the “Platform”).

1.2. The Platform is operated by Load Link Freight (“we”, “us” or “our”).

1.3. By registering for an account, accessing the Platform, uploading a load, accepting a load or communicating with another user through the Platform, you agree to be bound by these Terms and Conditions.

1.4. If you do not agree to these Terms and Conditions, you must not use the Platform.

1.5. These Terms apply to all users, including businesses, consignors, customers, transport companies, independent carriers, hauliers, drivers and other registered users.

1.6. Users are responsible for ensuring that anyone using the Platform on their behalf is aware of and complies with these Terms.

2. Nature of the Platform

2.1. The Platform provides a digital service intended to connect businesses or other users requiring goods to be transported (“Load Owners”) with independent carriers or transport providers (“Carriers”) who may be willing to undertake those deliveries.

2.2. Load Owners may upload details of available loads, including collection and delivery locations, goods descriptions, timings, pricing proposals and other relevant information.

2.3. Carriers may review available loads, express an interest, accept or propose terms for a delivery, and communicate directly with the relevant Load Owner to arrange the transport.

2.4. Our role is limited to providing a platform for introductions, load listings and communications between users. Unless expressly agreed in a separate written contract, we do not undertake the carriage of goods, employ or appoint drivers to perform deliveries, act as the Carrier, or enter into the underlying transport contract on behalf of either party.

2.5. We are not a party to any transport, carriage, sale, payment or other commercial agreement entered into directly between a Load Owner and a Carrier.

2.6. The contract for any delivery is between the relevant Load Owner and Carrier. Those parties are solely responsible for agreeing its terms, fulfilling their obligations and resolving disputes arising from it.

2.7. Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship or other association between us and any user, beyond the provision of the Platform services expressly described here.

2.8. We do not guarantee that a listed load will be accepted, that a Carrier will be available, or that any introduction will result in a completed transaction.

3. No Responsibility for Transport Services

3.1. We do not transport, collect, load, unload, store, handle or deliver goods and do not take possession or custody of goods through the operation of the Platform.

3.2. We are not responsible for the acts or omissions of any Load Owner, Carrier, driver, subcontractor, employee or other third party using or connected with the Platform.

3.3. To the fullest extent permitted by applicable law, we accept no responsibility for:

a. Failure to collect or deliver goods;

b. Late collections, late deliveries, missed appointments or delays;

c. Lost, stolen, missing, damaged, contaminated or destroyed goods;

d. Incorrect, incomplete or misleading load descriptions or delivery instructions;

e. Damage to premises, roads, loading facilities, vehicles, trailers, equipment or other property;

f. Personal injury, accidents or other incidents arising from the collection, loading, transport, unloading or delivery of goods, except to the extent liability cannot lawfully be excluded;

g. A Carrier's failure to provide suitable vehicles, equipment, drivers, licences, permits or insurance;

h. A Load Owner's failure to provide accurate information, suitable loading facilities, access or correctly prepared goods;

i. Failed collections, refused loads, cancellations, abandoned deliveries or contractual breaches between users;

j. Losses arising from fraud, scams, impersonation, false identities or dishonest conduct by users or third parties, subject to any legal responsibilities that cannot be excluded;

k. Business interruption, lost profits, lost revenue, loss of customers, loss of contracts or other indirect or consequential losses, where exclusion is permitted by law.

3.4. Each Load Owner and Carrier is responsible for conducting appropriate checks, obtaining relevant information and deciding whether to proceed with a transaction.

3.5. We do not guarantee that any user will perform their obligations honestly, competently, safely, lawfully or on time.

4. Independent Status of Carriers

4.1. Carriers use the Platform as independent businesses or service providers.

4.2. Unless a separate written agreement expressly provides otherwise, Carriers are not our employees, workers, agents or representatives and have no authority to enter into contracts or incur liabilities on our behalf.

4.3. Carriers are solely responsible for:

a. Their vehicles, drivers, staff, subcontractors and equipment;

b. Maintaining all legally required licences, operator authorisations, permits and qualifications;

c. Complying with applicable transport, road safety, employment, health and safety and other relevant laws;

d. Maintaining appropriate motor, public liability, goods-in-transit and other insurance required by law, contract or the nature of their work;

e. The collection, loading, securing, carriage, unloading and delivery of goods;

f. Any loss, damage, injury, accident, fine, penalty or claim arising from their operations, subject to applicable law;

g. Any subcontracting arrangements and the conduct of their subcontractors.

4.4. We do not direct or control the manner in which a Carrier performs a delivery. Carriers remain responsible for deciding whether they are appropriately equipped and qualified to undertake each job.

4.5. Listing a Carrier on the Platform does not constitute an endorsement, certification, recommendation or guarantee of that Carrier's suitability or reliability.

5. Load Owner Responsibilities

5.1. Load Owners are responsible for ensuring that all load information submitted to the Platform is accurate, complete, lawful and up to date.

5.2. Load Owners must provide appropriate information regarding the goods, including their nature, quantity, dimensions, weight, handling requirements, collection and delivery addresses, access restrictions and any special risks.

5.3. Load Owners are responsible for ensuring that goods are lawfully owned or held with appropriate authority, properly packaged and ready for transport.

5.4. Load Owners must disclose dangerous, hazardous, restricted, fragile, high-value or otherwise specially regulated goods before a Carrier agrees to undertake the delivery.

5.5. Load Owners are responsible for agreeing payment amounts, payment dates, delivery requirements, cancellation terms and any additional contractual conditions directly with the Carrier.

5.6. Load Owners must not upload fraudulent, unlawful, misleading or fictitious loads or use the Platform to facilitate criminal activity.

5.7. Load Owners remain responsible for paying Carriers in accordance with their direct agreements, regardless of whether a payment has been disputed, delayed or withheld, except where a lawful contractual defence applies.

6. No Payment Processing or Payment Guarantee

6.1. The Platform does not collect, hold, transfer, process or guarantee payments between Load Owners and Carriers, unless we expressly introduce a separate payment service under additional written terms.

6.2. All payments for transport services must be arranged directly between the relevant Load Owner and Carrier, outside the Platform.

6.3. We are not responsible for:

a. Non-payment, late payment or partial payment;

b. Invoices, credit terms, deposits, refunds or chargebacks between users;

c. A user's insolvency, financial difficulties or refusal to pay;

d. False payment confirmations, fraudulent bank details or payment scams;

e. Disputes about agreed rates, additional charges, waiting time or cancellation fees;

f. Any losses arising from a user transferring money to another user.

6.4. Users must independently verify bank details, payment instructions, invoice information and the identity of the intended recipient before making a payment.

6.5. Users must not assume that an introduction, message, load acceptance or profile on the Platform provides a payment guarantee.

6.6. Any debt recovery, payment claim or dispute relating to a delivery must be pursued directly against the party responsible for payment.

7. Scams, Fraud and User Verification

7.1. We may implement registration procedures, account checks, reporting tools or other security measures. However, these measures do not guarantee a user's identity, legitimacy, solvency, honesty, financial standing or ability to perform a contract.

7.2. We do not warrant that all users have been independently verified or that all information supplied by users is genuine, accurate or complete.

7.3. Users are responsible for carrying out their own due diligence before accepting a load, sharing sensitive information, entering into a contract or making a payment.

7.4. Users should independently verify company details, relevant transport authorisations, insurance documentation, contact details and bank account information where appropriate.

7.5. Users must promptly report suspected fraud, impersonation, suspicious activity or security breaches to us.

7.6. We may, where reasonably necessary and lawful, investigate reports, restrict access to accounts, remove listings, suspend users or provide relevant information to law enforcement or other competent authorities.

7.7. To the fullest extent permitted by law, we are not liable for losses caused by fraudulent or dishonest conduct of users or third parties, except where such losses result from our own liability that cannot lawfully be excluded.

8. Delivery Disputes and Claims

8.1. Any dispute concerning a transport agreement must be resolved directly between the Load Owner and Carrier.

8.2. This includes disputes involving:

a. Delivery performance or missed deadlines;

b. Freight charges, invoices and non-payment;

c. Goods lost, damaged, delayed or incorrectly delivered;

d. Vehicle or property damage;

e. Loading, unloading, waiting time or cancellation charges;

f. Insurance, compensation, indemnity or contractual breaches.

8.3. Users are responsible for retaining relevant evidence, including contracts, messages, delivery records, photographs, invoices, proof of collection, proof of delivery and inspection reports.

8.4. We have no obligation to investigate, mediate, adjudicate or resolve disputes between users.

8.5. We may, at our discretion, provide reasonable assistance with communications or refer users to relevant information. Any such assistance does not make us a party to the dispute or create a duty to determine liability.

8.6. Nothing in this section prevents a user from exercising any legal right they may have against another user or us.

9. Insurance and Responsibility for Goods

9.1. Carriers are responsible for determining and maintaining the insurance required for their activities and the loads they agree to carry.

9.2. Load Owners are responsible for determining whether their own goods, business operations and contractual arrangements require additional insurance.

9.3. We do not provide goods-in-transit insurance, carrier liability insurance, motor insurance, public liability insurance or any other insurance for users or their goods.

9.4. We do not assess, approve or guarantee the adequacy of any user's insurance policy unless expressly stated in a separate written agreement.

9.5. Users must agree directly who is responsible for loss, damage, excesses, claims notifications and any uninsured amounts before the transport contract is performed.

9.6. The existence of insurance documentation on a user profile, if applicable, does not guarantee that a policy is valid, sufficient or applicable to a particular delivery.

10. User Accounts and Acceptable Use

10.1. Users must provide truthful registration information and keep their account details accurate and up to date.

10.2. Users are responsible for protecting their login credentials and for activity carried out through their accounts, subject to applicable law.

10.3. Users must not:

a. Submit false, misleading or fraudulent information;

b. Upload fictitious, unlawful or unauthorised loads;

c. Impersonate another person or business;

d. Use the Platform for fraud, theft, money laundering or other unlawful purposes;

e. Harass, threaten, defraud or abuse other users;

f. Upload malicious software or attempt to gain unauthorised access to the Platform;

g. Interfere with the operation, security or integrity of the Platform;

h. Use the Platform to distribute unlawful, defamatory or infringing material;

i. Circumvent security measures or misuse another user's confidential information.

10.4. We may suspend, restrict or terminate an account where we reasonably believe that a user has breached these Terms, poses a security or fraud risk, or is using the Platform unlawfully.

10.5. Where reasonably practicable and lawful, we may provide notice of suspension or termination. We may act immediately where necessary to protect users, prevent fraud, preserve security or comply with legal obligations.

11. Platform Availability and Technical Limitations

11.1. We aim to provide a functional and accessible Platform but do not guarantee uninterrupted, error-free or continuous availability.

11.2. The Platform may be unavailable because of maintenance, technical failures, third-party service interruptions, cyber incidents or circumstances beyond our reasonable control.

11.3. We do not guarantee that messages, notifications, load listings or other information will always be delivered, displayed or updated without delay.

11.4. Users are responsible for maintaining their own records and confirming important arrangements directly with the other contracting party.

11.5. To the extent permitted by law, we are not responsible for losses arising from temporary outages, communication failures, data transmission delays or technical errors.

12. Limitation of Our Liability

12.1. The Platform is provided to facilitate connections and communications between users. Unless expressly agreed otherwise in writing, we do not provide the underlying transport service.

12.2. To the fullest extent permitted by law, we exclude liability for losses arising from or connected with:

a. Transport contracts between users;

b. A user's acts, omissions, representations or misconduct;

c. Failure to pay or perform a transport agreement;

d. Loss of, theft of or damage to goods;

e. Damage to vehicles, premises, equipment or other property;

f. Delays, cancellations or failed deliveries;

g. Fraud or scams committed by users or third parties;

h. A user's reliance on information supplied by another user;

i. Loss of profits, revenue, business opportunities, goodwill or anticipated savings;

j. Indirect or consequential losses.

12.3. Where we are legally liable to a business user, our liability shall, to the extent permitted by law, be limited to the direct loss reasonably foreseeable as a result of our breach and shall exclude indirect or consequential loss.

12.4. Where legally permissible, our total aggregate liability to a business user arising out of or in connection with the Platform and these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees actually paid by that user to us for use of the Platform during the 12 months immediately preceding the event giving rise to the claim.

12.5. If the user has paid no fees to us during that period, any applicable financial cap shall be the minimum amount permitted by applicable law, subject to the restrictions on liability exclusions and limitations set out in this section.

12.6. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

12.7. Nothing in these Terms removes any mandatory rights or protections applicable to a consumer or any other person where the law prohibits such exclusion.

12.8. The exclusions and limitations in this section apply only to the extent that they are lawful and enforceable in the circumstances. If any provision is unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

13. Indemnity

13.1. To the extent permitted by law, each business user agrees to indemnify us against reasonable losses, liabilities, damages, costs and expenses, including reasonable legal costs, arising from third-party claims to the extent caused by:

a. That user's breach of these Terms;

b. That user's unlawful conduct, fraud or misrepresentation;

c. That user's breach of a transport agreement with another user;

d. That user's handling, carriage, loading, unloading or delivery of goods;

e. That user's infringement of another person's rights;

f. A claim arising from that user's goods, vehicles, drivers, staff, subcontractors or business operations.

13.2. This indemnity does not apply to the extent a claim or loss is caused by our own negligence, breach of contract or other liability for which we are legally responsible and cannot lawfully exclude liability.

13.3. We will, where reasonably practicable, notify the relevant user of a claim for which an indemnity is sought and provide reasonable information necessary to address it.

14. Information and User Content

14.1. Users are responsible for the accuracy, legality and completeness of all information, listings, messages, documents and other content they submit to the Platform.

14.2. We do not independently verify every load listing, message, profile, document or representation made by users.

14.3. We may remove or restrict content that we reasonably believe breaches these Terms, infringes rights, creates a security risk or is unlawful.

14.4. Users grant us a non-exclusive, worldwide, royalty-free licence to host, store, display and use content they submit only as reasonably necessary to operate, maintain, secure and improve the Platform and provide the relevant services, subject to applicable data protection law.

14.5. Users must not submit information they do not have the right to share.

15. Privacy and Data Protection

15.1. We will process personal data in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

15.2. Our Privacy Policy explains what personal information we collect, how we use it, how we share it and what rights individuals may have.

15.3. Users must ensure they have an appropriate lawful basis for sharing personal data relating to drivers, employees, customers or other individuals through the Platform.

15.4. Users must not misuse personal data obtained through the Platform or use it for purposes that are unlawful or inconsistent with applicable data protection requirements.

15.5. These Terms should be read alongside our Privacy Policy and any applicable cookie or data-processing notices.

16. Intellectual Property

16.1. Unless otherwise stated, the Platform's software, design, branding, logos, text and other proprietary materials are owned by or licensed to us.

16.2. Users may use the Platform only for its intended purposes and must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of it except as permitted by law or with our prior written permission.

16.3. Users retain ownership of content they submit but grant the limited licence described in Section 14.

16.4. Nothing in these Terms transfers ownership of either party's intellectual property to the other.

17. Suspension, Termination and Changes to the Platform

17.1. We may amend, suspend, withdraw or discontinue all or part of the Platform where reasonably necessary for operational, commercial, technical, security or legal reasons.

17.2. We may suspend or terminate a user's access in accordance with these Terms and applicable law.

17.3. Users may stop using the Platform at any time, subject to any outstanding obligations under agreements they have entered into directly with other users.

17.4. Termination of an account does not cancel, settle or transfer any outstanding debt, payment obligation or transport contract between users.

17.5. We may update these Terms from time to time. Where a change is material, we will take reasonable steps to notify users before it takes effect, where appropriate and legally required.

17.6. The updated Terms will state their effective date. Continued use after the effective date may constitute acceptance where permitted by law. Where affirmative consent is legally required, we will seek it.

18. Third-Party Services and Links

18.1. The Platform may contain links to third-party websites, applications or services.

18.2. We do not control and are not responsible for the availability, content, security, terms or privacy practices of third-party services.

18.3. Users access third-party services at their own discretion and should review the relevant third party's terms and privacy notices.

18.4. A link, listing or reference does not constitute an endorsement or guarantee by us.

19. Force Majeure

19.1. We will not be responsible for a failure or delay in performing our obligations to the extent caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, industrial disputes, governmental action, telecommunications failures, power outages, cyberattacks or failures of third-party infrastructure.

19.2. This section does not exclude liability that cannot lawfully be excluded or excuse any obligation to the extent that applicable law requires it to continue.

20. Complaints and Reporting

20.1. Users may contact us at loadlinklogistic@outlook.com to report technical issues, suspected fraud, inappropriate content or concerns about the operation of the Platform.

20.2. Reports should include relevant details and supporting evidence where available.

20.3. We will consider reports in accordance with our operational procedures and applicable legal obligations.

20.4. Unless required by law or separately agreed in writing, we are not required to recover debts, compensate users for losses, conduct formal investigations into transport disputes or act as an arbitrator between users.

21. General Provisions

21.1. Entire agreement: These Terms, together with any applicable policies expressly incorporated into them, constitute the agreement governing use of the Platform.

21.2. Severability: If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary, where legally possible, and the remaining provisions shall continue in force.

21.3. No waiver: Failure or delay in exercising a right does not amount to a waiver of that right.

21.4. Assignment: Users may not transfer their rights or obligations under these Terms where doing so would breach these Terms or applicable law. We may transfer our rights and obligations where legally permitted and where any required notices or consents are obtained.

21.5. Third-party rights: Except where expressly stated or required by law, these Terms do not give third parties a right to enforce their provisions under the Contracts (Rights of Third Parties) Act 1999.

21.6. Survival: Provisions which by their nature are intended to continue after termination, including accrued payment obligations, liability limitations, indemnities, intellectual property provisions and dispute-related provisions, shall continue to apply to the extent legally enforceable.

22. Governing Law and Jurisdiction

22.1. These Terms and any non-contractual obligations arising from them shall be governed by the laws of England and Wales, unless mandatory law requires otherwise.

22.2. Subject to applicable consumer protections and mandatory jurisdiction rules, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.

22.3. Nothing in this section prevents a party from bringing proceedings in another jurisdiction where the law requires or permits it.

23. Contact Details

For questions about these Terms, the Platform or reports of suspected misuse, please contact:

Company name: Load Link Freight

By creating an account or using the Platform, you acknowledge that you have read and agree to these Terms and Conditions.